Refund policy
Last Updated: June 29, 2026
Our General Policy
Because our candles are handmade and personal care/home fragrance items, all sales are generally final. However, we want you to have a good experience, and we handle concerns on a case-by-case basis. If something isn't right, reach out. Items sent back to us without first requesting a return will not be accepted.
Contact us within 7 days of delivery with your order number and a description of the issue, and we'll work with you to find a fair resolution.
Order Cancellations
You may cancel your order within 1 hour of purchase. If there is an error in your shipping address or order after this period, contact us as soon as possible. We cannot guarantee cancellation as orders may already be in processing.
Damaged or Defective Items
If your order arrives damaged or broken, we will make it right. You may choose between a replacement or a full refund. To process your claim, we ask that you:
- Contact Us within 7 days of delivery
- Include your order number
- Attach clear photos showing the damage
Once we've reviewed your submission, we'll confirm your preferred resolution and get it moving right away.
What We Don't Accept Returns For
- Buyer's remorse or change of mind
- Scent preference (we encourage you to read scent descriptions carefully before purchasing if you have questions, email us first)
- Minor variations in color, texture, or appearance that are natural to handmade products and not considered defects
Exchanges
We do not offer exchanges at this time.
Refund Processing
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Questions?
Contact us here we're always happy to help.